FAQ

Find here the answers to all your questions: return, order, delivery, SAAJ workshop, ...

 

COLLECTION

COLLECTION OUTS

In order to offer you pieces in line with the season, we release a large collection every month designed in our Parisian workshop. To complement it, we add a capsule collection the following week to provide you with our essential pieces. Additional capsule collections may include jewelry, clothing, bags...

SOLD OUT ITEM

To allow you to order your favorite piece, we do everything possible to offer a restock on items that are out of stock after the launch. You can find this restock two weeks after the collection is released, to which customer returns will also be added. To be informed of a return, feel free to subscribe to the stock alert on the concerned product page.

PRE-ORDERS

A new feature this season, we wanted to offer you pre-orders. During the collection launch, if a piece is out of stock but we still have fabric available in our workshop, you will be able to order your piece on pre-order. The delivery time will be a bit longer as it includes the production time.

SAAJ wants to expand the number of sizes offered to reach as many customers as possible, so starting this season, it will be possible to order sizes 44 and 46 on pre-order. These pre-orders allow us to gauge the number of pieces in these sizes we could produce in future collections.

This enables us to produce accurately while allowing you to have access to your favorite pieces.

MANUFACTURE OF YOUR PIECES

Since the beginning, Maëlys, the creator of SAAJ, has aimed to produce in France, and even more specifically in Paris in the Sentier district. For a few months, to expand the range, SAAJ has turned to Portugal. This is the best compromise between fair costs, mastered know-how, and quality pieces. We have chosen to produce our knits, denim, shoes, jewelry, and bags there.

COMPOSITION OF YOUR PIECES

Since spring, we have wanted to offer you more natural materials, cotton, viscose, wool, etc. All our collections are designed with at least 70% natural materials.

For all materials with prints, it is complicated to find fabrics made of natural fibers, which is why we have opted for polyester. Each composition is specified on the product sheets.

CARE FOR YOUR PIECES

Your SAAJ pieces are made to last, but there are small tips to take care of them. Follow the guide here.