I - GENERAL TERMS OF SALE
The present general terms of sale apply to all sales of items concluded via the site www.saajparis.fr. Any order and/or purchase on the site implies acceptance of all of these general terms of sale. These terms prevail over any other general terms of sale, unless express acceptance by the seller.
II - ACCESSIBILITY AND SITE INFORMATION
www.saajparis.fr is an e-commerce site owned and managed by the company LYSERA SAS. The site is accessible to all people on the internet 24/7, unless interrupted, whether planned or not, by the company LYSERA SAS or its service providers, for maintenance and/or security needs or in the event of force majeure (as defined hereafter). The company LYSERA SAS cannot be held liable for any damage, whatever its nature, resulting from the unavailability of the site.
Furthermore, the company LYSERA SAS does not guarantee that the site will be free from anomalies, errors, or bugs, nor that the site will function without breakdowns or interruptions. In this regard, it may freely and at its discretion determine any period of unavailability of the site or its content. The company LYSERA SAS cannot be held liable for data transmission problems, connection issues, or network unavailability and reserves the right to evolve the site for technical or commercial reasons when these modifications do not substantially and negatively alter the conditions for providing services. The customer may be informed of changes that have occurred, but their acceptance is not required.
III - REGISTRATION ON THE SITE
To place an order, the customer must first register on the website by creating an account that includes a certain number of their personal information. The customer's registration on the site is validated by the company LYSERA SAS after verifying the standard form completed by the customer. The customer receives a confirmation email upon registration. When creating their account, the customer must ensure the accuracy and completeness of the information provided. The customer is required to keep their personal information updated. In the event of an error in the recipient's contact details, the company LYSERA SAS cannot be held liable for the inability to deliver products. By registering on the site, the customer declares and guarantees to the company LYSERA SAS that they are of legal age and have the legal capacity to contract. The company LYSERA SAS may delete the customer's account at any time, for any reason, at its sole discretion.
IV - THE ITEMS OF THE COMPANY LYSERA SAS
The products offered for sale are those described on the site at the time of the customer's consultation, within the limits of available stock. These indications are automatically updated in real-time. However, an error in updating, of any origin, does not engage the liability of the company LYSERA SAS. In this respect, the company LYSERA SAS cannot be held liable for the cancellation of an order due to stock depletion. Of course, the company LYSERA SAS takes great care in presenting and describing its products to best inform the customer. However, it is possible that errors may appear on the website, which the customer acknowledges and accepts. The customer may receive a previously returned item following an order. It is specified that the company LYSERA SAS only accepts returns of intact and unworn products, both conditions being checked before restocking returned products.
V - THE ORDER
Order placement on the site is subject to compliance with the procedure established by the company LYSERA SAS leading to order validation. The customer may select as many products as they wish, which will be added to their cart. The cart summarizes the products chosen by the customer along with the prices and associated fees. The customer can freely modify their cart before validating their order. Order validation constitutes confirmation of the customer's acceptance of the general sales conditions, the purchased products, their prices, and associated fees. A confirmation email summarizing the order is sent to the customer by the company LYSERA SAS. In this regard, the customer formally agrees to use electronic mail to confirm the content of their order. Invoices are available in the “My account” section of the site.
During the creation of their account, the customer must ensure the accuracy and completeness of the information provided. The customer is required to keep their personal information updated. In case of error in the recipient's contact details, SAAJ cannot be held liable for the inability to deliver products. By registering on the site, the customer will benefit from all our exclusive offers via email.
Moreover, the company LYSERA SAS reserves the right to withdraw at any time any product displayed on the site and to replace or modify any content or information on it. Despite the efforts of the company LYSERA SAS to meet the expectations of its customers, it is possible that the company may have to refuse to process an order after sending the customer the confirmation email summarizing the order. The company LYSERA SAS cannot be held liable to the customer or any third party for the damaging consequences of withdrawing a product from the site, or replacing or modifying any content or information appearing on this site, or for refusing to process an order after sending the confirmation email summarizing the order. The company LYSERA SAS also reserves the right to refuse or cancel an order from a customer with whom it has a dispute regarding the payment of a previous order.
Finally, the items visible on the site are available until stocks are depleted. Regarding products manufactured in limited capsule collections, each item exists in limited copies, contributing to their rarity. In case of debit or collection in connection with an order for an item that has become unavailable, the company LYSERA SAS commits to offer a credit note or to refund the customer within 14 days from the notification of the item's unavailability. The customer is informed by email of the unavailability of their order.
VI - PRICES AND PAYMENTS
The prices applicable to orders are those presented on the site at the time of the order. The prices indicated include VAT due to the legal status of the company and are exclusive of delivery charges. Prices may be modified at any time by the company LYSERA SAS, without notice, especially in the event of changes to fiscal or economic data. The items ordered must be paid in euros on the site www.saajparis.fr.
The banking fees incurred by the payment are the responsibility of the customer. The delivered goods remain the property of the seller until full payment is made. Online payment is made by credit card via the 3D Secure platform of our provider LCL.
Payment in 3X 4X: By these presents, the customer accepts the legal notices of Oney accessible here.
VII - THE INVOICE
Upon purchase, an invoice can be downloaded from the “Order History and Details” page of the customer account on the site www.saajparis.fr. The price is that which is in effect at the time of the customer's order. In case the customer provides erroneous information, the company LYSERA SAS cannot be held liable.
VIII - DELIVERY AND TRANSPORT
In mainland France, items are delivered within a maximum period of 4 to 7 days from the order date. This period takes into account the time required to process the order and the delivery to your home. Packages are delivered by the Post Office via Colissimo. In this respect, the company LYSERA SAS is not able to guarantee a precise time of delivery. If an order does not arrive by the expected delivery date, we invite you to contact the post office directly with your tracking number or check the post office's website. However, if despite these checks, you have not found your package, contact us at hello@saajparis.fr. We will try to find a solution. Finally, the company LYSERA SAS cannot proceed with a refund for the order if the delay is due to a case of force majeure recognized by French case law (notably, in the event of war, riots, insurrections, transport interruptions, import problems, strikes, shortages, fires, earthquakes, storms, floods…).
IX - LEGAL WARRANTIES
The products are covered by the legal warranty of conformity (article L 211-4 and following of the Consumer Code) and the warranty for hidden defects (article 1641 and following of the Civil Code). Any warranty is excluded in the event of damages of external origin or resulting from improper use, non-compliant use, negligence, or lack of maintenance by the customer, such as in cases of normal wear and tear of the product.
1- Legal Warranty of Conformity
The seller is obliged to deliver a good conforming to the contract and is liable for existing conformity defects at the time of delivery. Moreover, the product must be suitable for the usual use expected of a similar product and correspond to the description given. The customer has 2 years from the delivery of the good to assert this warranty.
2- Legal Warranty for Hidden Defects
The seller is liable for the warranty regarding hidden defects of the sold item making it unfit for the intended use, or that diminish this use to such an extent that the buyer would not have purchased it, or would have paid a lower price had they known. The seller is not liable for apparent defects. The customer has 2 years from the discovery of the defect to assert this warranty.
3- Return and Refund Procedures for Defective or Non-Conforming Products
The customer requesting the benefit of the legal warranty of conformity or hidden defects must then return the item within the time limits provided to the company LYSERA SAS accompanied by the return slip provided for this purpose. In case of return of defective or non-conforming product, after verification by the company LYSERA SAS of the defectiveness or non-conformity of the product, the product will be replaced at the customer's request, provided the product is not out of stock and only if it does not incur a disproportionate cost for the seller, in accordance with article L211-9 of the Consumer Code. Otherwise, the product will be refunded within 14 business days following the notification by the customer of the non-conformity or defectiveness.
X - RIGHT OF WITHDRAWAL
In accordance with the provisions of article L.121-21 of the Consumer Code, the customer has a period of 14 days to exercise their right of withdrawal without having to justify the reason. The starting point of the period is the day of receipt of the order by the customer or by the third party they designated. If the 14-day period expires on a Saturday, Sunday, a public holiday, or a non-working day, the customer may exercise this right until the first working day following. To exercise their right of withdrawal, the customer must notify the company LYSERA SAS of their decision to withdraw, before the expiration of the period using the return slip provided online on the site www.saajparis.fr and by specifying the following elements: name, address, item name(s), price, quantities, and reason(s).
In the event of exercising the right of withdrawal, the company LYSERA SAS will refund the customer the price of the affected item(s), including delivery charges if all items of the order have been returned. The refund will take place within 10 business days following the date on which the company LYSERA SAS has been informed by the Customer of their decision to withdraw. In any case, this refund cannot occur before recovering by the company LYSERA SAS of the item(s) subject to the customer's withdrawal or provision of proof of the return of these items. The refund will be made by the same means of payment used for the returned order, unless the customer agrees with the company LYSERA SAS on a different payment method. The refund cannot take place if the affected item has suffered a depreciation resulting from handling other than what is necessary to establish its nature, characteristics, or compliance.
XI - APPLICABLE LAW AND VALIDITY OF SALES CONDITIONS
The present general terms of sale are governed exclusively by French law. The invalidity or unenforceability of one of the clauses of these general terms of sale shall not affect the application or validity of the other clauses of the general terms of sale. In case of dispute, French courts shall have exclusive jurisdiction.
XII - DATA PRIVACY CHARTER
1 – INFORMATION COLLECTION
We collect information when you register on our site, when you log into your account, make a purchase, participate in a contest, and/or when you log out. The information collected includes your name, email address, phone number, and/or credit card. Additionally, we automatically receive and record information from your computer and browser, including your IP address, software and hardware details, and the page you request.
2 – USE OF THE INFORMATION
All information we collect from you may be used to:
- Personalize your experience and respond to your individual needs
- Provide personalized advertising content
- Improve our website
- Contact you by email
- Administer a contest, promotion, or survey
XIII – ONLINE BUSINESS PRIVACY
We are the sole owners of the information collected on this site. Your personal information will not be sold, exchanged, transferred, or given to any other company for any reason, without your consent, outside of what is necessary to fulfill a request and/or transaction, such as to ship an order.
XIV – DISCLOSURE TO THIRD PARTIES
We do not sell, exchange, or transfer your identifiable personal information to third parties. This does not include trusted third parties who assist us, provided that those parties agree to keep this information confidential. We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or when the law requires us to do so. Non-private information, however, may be provided to other parties for marketing, advertising, or other uses.
XV – INFORMATION SECURITY
We use the email address you provide to send you information and updates relating to your order, company news occasionally, product-related information, etc. If at any time you wish to unsubscribe and no longer receive emails, detailed unsubscribe instructions are included at the bottom of each email.
XVII – CONSENT
By using our site, you consent to our privacy policy.